:root {
  --bg:        #0f1115;
  --panel:     #161a21;
  --panel-2:   #1c222b;
  --line:      #262d38;
  --ink:       #e6e9ee;
  --ink-dim:   #98a2b3;
  --accent:    #5b9dff;
  --customer:  #7cc4ff;
  --agent:     #9ae6a0;
  --ok:        #2f9e5f;
  --danger:    #c2413b;
  --warn:      #d9a441;
  --radius:    10px;
}

* { box-sizing: border-box; }

html, body {
  height: 100%;
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font: 14px/1.5 ui-sans-serif, -apple-system, "Segoe UI", Roboto, sans-serif;
}

/* ── header ─────────────────────────────────────────────── */

.bar {
  display: flex; align-items: center; gap: 20px;
  padding: 10px 16px;
  background: var(--panel);
  border-bottom: 1px solid var(--line);
}
.brand { font-weight: 650; letter-spacing: .2px; }
.tag {
  font-size: 10px; text-transform: uppercase; letter-spacing: .1em;
  background: var(--panel-2); color: var(--ink-dim);
  padding: 2px 6px; border-radius: 4px; vertical-align: 2px;
}
.phone { display: flex; gap: 8px; align-items: center; }
.status { margin-left: auto; display: flex; gap: 10px; align-items: center; }

.btn {
  background: var(--panel-2); color: var(--ink);
  border: 1px solid var(--line); border-radius: 6px;
  padding: 6px 14px; font-size: 13px; cursor: pointer;
}
.btn:hover:not(:disabled) { border-color: var(--accent); }
.btn:disabled { opacity: .4; cursor: not-allowed; }
.btn.ok     { background: var(--ok);     border-color: transparent; color: #fff; }
.btn.danger { background: var(--danger); border-color: transparent; color: #fff; }
.mini {
  float: right; background: none; border: 0; color: var(--ink-dim);
  font-size: 11px; cursor: pointer; text-decoration: underline;
}
.dial {
  width: 130px; padding: 6px 10px; font-size: 13px;
  background: var(--bg); color: var(--ink);
  border: 1px solid var(--line); border-radius: 6px;
}

.timer { font-variant-numeric: tabular-nums; font-size: 15px; color: var(--ink-dim); }
.pill {
  font-size: 11px; padding: 3px 9px; border-radius: 999px;
  background: var(--panel-2); color: var(--ink-dim); border: 1px solid var(--line);
}
.pill.live { background: rgba(47,158,95,.16); color: #7fe0a5; border-color: rgba(47,158,95,.4); }

/* ── layout ─────────────────────────────────────────────── */

.grid {
  display: grid;
  grid-template-columns: 1.1fr .9fr 1.1fr;
  gap: 12px;
  padding: 12px;
  height: calc(100vh - 55px);
}
@media (max-width: 1100px) { .grid { grid-template-columns: 1fr; height: auto; } }

.pane {
  display: flex; flex-direction: column; min-height: 0;
  background: var(--panel);
  border: 1px solid var(--line); border-radius: var(--radius);
}
.pane h2 {
  margin: 0; padding: 11px 14px;
  font-size: 12px; font-weight: 650; text-transform: uppercase; letter-spacing: .08em;
  color: var(--ink-dim); border-bottom: 1px solid var(--line);
}
.sub { text-transform: none; letter-spacing: 0; font-weight: 400; margin-left: 6px; }
.scroll { overflow-y: auto; padding: 12px 14px; flex: 1; min-height: 0; }
.empty { color: var(--ink-dim); font-style: italic; }

/* ── verbatim ───────────────────────────────────────────── */

.line { margin: 0 0 9px; padding-left: 62px; text-indent: -62px; }
.who {
  display: inline-block; width: 56px; text-indent: 0;
  font-size: 10px; text-transform: uppercase; letter-spacing: .06em;
}
.line.customer .who { color: var(--customer); }
.line.agent    .who { color: var(--agent); }
.line.interim  { opacity: .45; font-style: italic; }
.line.lowconf  { border-left: 2px solid var(--warn); margin-left: -8px; padding-left: 68px; }

/* ── summary ────────────────────────────────────────────── */

.sum-text { margin: 0 0 12px; }
.bullets { margin: 0; padding-left: 18px; color: var(--ink-dim); }
.bullets li { margin-bottom: 5px; }

/* end-of-call wrap-up */
.wrapup {
  margin-top: 16px; padding-top: 13px;
  border-top: 1px dashed var(--line);
}
.wrapup-head {
  font-size: 11px; text-transform: uppercase; letter-spacing: .08em;
  color: var(--warn); margin-bottom: 9px;
}
.wrapup-head .mini { float: right; text-transform: none; letter-spacing: 0; }
.wrapup-note {
  margin: 0 0 11px; padding: 9px 11px;
  background: var(--panel-2); border-radius: 6px;
}
.wrapup-kv { margin: 0 0 10px; font-size: 13px; }
.wrapup-kv dt {
  font-size: 10px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--ink-dim); margin-top: 7px;
}
.wrapup-kv dd { margin: 2px 0 0; }
.wrapup-sub {
  font-size: 10px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--ink-dim); margin-bottom: 5px;
}

/* ── actions ────────────────────────────────────────────── */

.ask { display: flex; gap: 8px; padding: 10px 14px; border-bottom: 1px solid var(--line); }
.ask input {
  flex: 1; padding: 7px 11px;
  background: var(--bg); color: var(--ink);
  border: 1px solid var(--line); border-radius: 6px; font-size: 13px;
}
.ask input:focus { outline: none; border-color: var(--accent); }

.card {
  background: var(--panel-2);
  border: 1px solid var(--line); border-left: 3px solid var(--accent);
  border-radius: 8px; padding: 11px 13px; margin-bottom: 10px;
  animation: pop .18s ease-out;
}
@keyframes pop { from { opacity: 0; transform: translateY(-4px); } }
.card.manual { border-left-color: var(--warn); }
.card .q { font-size: 11px; color: var(--ink-dim); margin-bottom: 5px; }
.card .headline { font-weight: 600; margin-bottom: 7px; }
.card ol { margin: 0 0 8px; padding-left: 20px; }
.card ol li { margin-bottom: 3px; }
.card .meta {
  display: flex; gap: 10px; align-items: center; flex-wrap: wrap;
  font-size: 11px; color: var(--ink-dim);
  border-top: 1px solid var(--line); padding-top: 7px;
}
.cite { color: var(--accent); }
.fb { margin-left: auto; display: flex; gap: 6px; }
.fb button {
  background: none; border: 1px solid var(--line); border-radius: 4px;
  color: var(--ink-dim); font-size: 11px; padding: 2px 8px; cursor: pointer;
}
.fb button:hover  { border-color: var(--accent); color: var(--ink); }
.fb button.picked { background: var(--accent); border-color: var(--accent); color: #fff; }

/* screenshots attached to an answer card */
.shots {
  display: flex; gap: 6px; flex-wrap: wrap;
  margin: 2px 0 10px;
}
.shots a {
  display: block; line-height: 0;
  border: 1px solid var(--line); border-radius: 6px;
  overflow: hidden; background: var(--panel);
}
.shots a:hover { border-color: var(--accent); }
.shots img {
  height: 54px; width: auto; max-width: 190px;
  object-fit: cover; object-position: top left;
  display: block;
}